SEO, PPC & Adwords Marketing Tips | The Forge

So you’ve taken the steps to hire an SEO firm for your business website – lets say you are based out of San Francisco.  Whether you are trying to climb above those pesky Yelp reviews, generate more leads, or simply want to get more eyes on a new special, you wanted to take the proper steps to drive more relevant traffic to your site.

Once the SEO site modifications have been made, the blog implemented and the  social media efforts ongoing, how do you know if it’s been successful?  As a San Francisco business owner, what measures can you take to ensure that you are getting your money’s worth?  I’d like to review several metrics and tools that can be used to gauge the ROI (Return on Investment) for your SEO campaign.

Install Google Analytics

Google Analytics is the king of all analytics programs, allowing you to simply and effectively track incoming visitors to your site.  Installing Analytics is the first step to measuring the success of your SEO campaign.  You can view various pinpoint statistics such as what browsers your site visitors are using and what content sources they are coming from.

To gauge your SEO campaign’s effectiveness, a key Analytics trend to keep your eye on is the ‘Traffic Sources’ -> ‘Keywords’ -> ‘Non-Paid’.  This will let you know what search engines and keywords people are coming from, how long they spend on site, what pages they view, as well as more helpful info.

To install Google Analytics follow the instructions on their guide here.

Calculate the Average Lifetime Value of Your Customer

Depending on your type of business, a potential customer can vary in substance and value. If you are a San Francisco deli, a customer is essentially someone that visits your website and then decides to go to your deli and buys a sandwich.  So your customer value would be the price of a sandwich in addition to factors like repeat business and word of mouth.

If you sell a software as a service (SaaS) package that charges customers per month, a customer would be someone that goes to your website and then signs up for your service.   To evaluate the effectiveness of your SEO campaign, you need to determine how much this new customer is worth for your business over time (lifetime value).   This value will help you going forward in calculating the value of an organic visitor.

Calculate the Value of an Organic Visitor

Calculating the value of an organic visitor to your site can be helpful in determining your SEO ROI.

Adwords Comparison

If you are already utilizing Adwords, you can easily compare how much you are spending per ad click vs. how much you are spending per organic click.  If you have conversion tracker installed on Adwords you should already know your cost per conversion.   If you are comfortable with this cost per conversion, you can determine that your cost per click (CPC) is in the right range as well.

Using Analytics, you can determine how many clicks you’ve received through organic search traffic over a given period of time for specific keywords.  Divide that number of clicks by the amount of capital you’ve spent on your SEO campaign and you have your organic cost per click.  Compare this CPC to your adwords CPC.

Keep in mind that comparing organic traffic to AdWords traffic is a rough way to estimate ROI as organic traffic generally has a higher conversion rate than Adwords  traffic.

Simpler Methods (like actually interacting with customers)

A simpler way to gauge the effectiveness of you SEO campaign is to talk to your customers.   Questions like ‘how did you find out about us’ can pay large dividends in evaluating the strength of your various marketing avenues.  If a good percentage of people are saying they Googled a specific keyword and found your site, you can be pretty sure that the SEO campaign has been successful thus far.

Another hot trend in search engine optimization is social media marketing.  Approaching social media work from a beginner’s standpoint can be a daunting task.  There are a ton of tools, sites and ‘expert’ opinions which you will find shoved in your face as the ‘new best way’ to get your website on the map.

The truth is, there are quite a few routes to go with social media marketing, and only several that will provide any real dividends.  When it comes down to it, as far as utilizing any social media method that requires gaining followers or building clout, honesty and repetition are the ways to go.  Many people will tell you that there are fast tracks to social media success, but there aren’t.  Like anything, it takes time, repetition, and trust to get ahead.

I’d like to take a moment to go over the basic points of social media marketing to get a beginner in the field on the ground and running.

Forums

Forums may be old school, but they are also a great place to reach a targeted group of users in your space.

Are you promoting the website of a bike shop  in San Francisco?  Post on local bike forums, but don’t just sign up for an account and blast your url out, that will probably only result in you getting kicked off the forum.  Try to participate in worthy discussions, and lend your input for at least a month before slipping your relevant site into the mix.  Be open with the forum community, tell them you work as a marketer in the field and are simply interesting in picking the brains of relevant users.

No forums on your specific topic of interst?  Create your own.  Our friends over at Lefora provide an easy to use Web 2.0 forum solution that will get you going in a jiffy.

Social Sharing Tools:  Twitter / Tumblr / Jaiku

Twitter is fast becoming spam central like MySpace, with legions of marketing bots attempting to gain as many followers as possible.

Don’t spam people on Twitter: what goes around comes around.  Sure, you may end up with thousands of followers using twitter bots, but they will be essentially worthless.   It’s pointless to have followers if most of them don’t care about the subject you are tweeting about.

Any real value you will gain from twitter will be sending out tweets to people in your space.  100 followers that are somewhat relevant to your San Francisco Bike site are far more valuable than 1000 irrelevant followers (most of which that are primarily spammers and robots).

If you are building a twitter following, send out relevant tweets with the topic’s # (hashtag) attached.

Ex.  I can’t wait for the #SanFrancisco Bikeathon in Golden Gate park this Weekend!  Anyone planning to attend? 

Building your following won’t happen overnight.  Keep a schedule of consistent tweets and be flexible.

Social Aggregation Sites:  Digg / StumbleUpon / Reddit

There are all fantastic tools for ‘blasting out’ your relevant blog post, site news, or site launch to the masses.  The key here is using the tools for what they are meant to be used for: allowing users to find and share interesting / entertaining information.

Of course ‘interest & entertainment’ value can be somewhat difficult to achieve depending on the subject of your site.  If you working on the SEO for Tom Brady’s new webpage, filled with updates about his latest date with Giselle, getting the word spread will be fairly easy. However, if you are trying to find an angle to make a used toilet brush site look entertaining, it may be an uphill climb.

The key here is picking the interesting content out of a haystack and ‘blasting’ it to the right audience.  Make sure to categorically classify your used toilet brush site update and get it to the right people.  Stay tuned for a post on the basics of SEO writing, and how to make a totally uninteresting subject somewhat palpable.

Social Networks:   Facebook / MySpace / Ning / LinkedIn

Just as in forums, the key to utilizing social networks for marketing purposes is reaching the right users.  Don’t go crazy and simply try to get as many friends as possible- find users that may actually be interesting in what you are promoting.  Join and create groups, fan pages, etc about your site or subject, but do so discreetly.  Build some trust by participating in discussions even if they don’t directly relate to you marketing your site.